The ISO 9001:2015 standard sets out the requirements for a quality management system and contains guidelines and tools for organizations that want their products and services to constantly meet customer requirements and quality to be constantly improved.
The implementation of a quality management system is a strategic decision for an organization that can help improve its performance and create a reliable basis for initiatives for its sustainable development.
The potential benefits for the organization from the implementation of a quality management system based on this international standard are:
- the ability to continuously supply products and services that meet the requirements of consumers, as well as applicable legal and regulatory requirements;
- developing opportunities to increase customer satisfaction;
- consideration of risks and opportunities related to its context (the conditions in which it operates) and objectives;
- the ability to demonstrate compliance with the established requirements of the quality management system.
The ISO 9001 standard is applicable to all organizations, regardless of their size, field of activity, location. The quality management system provides the necessary structure for managing and improving the performance of an organization, regardless of its field of activity.